FAQ

CrystalWave is an advanced reverse osmosis water filtration system designed to provide clean and safe drinking water in the UK. It is an ideal solution not only for homes but also for busy offices, ensuring employees and visitors have access to high-quality purified water throughout the day.

CrystalWave transforms ordinary tap water into a pure, refreshing, and high-quality drinking experience. Our advanced multi-stage filtration system harnesses the power of reverse osmosis and carbon filtration to remove contaminants, ensuring every sip is crisp and clean. Want an extra boost? Elevate your hydration with our optional alkaline filters, designed to enhance your water with essential minerals for a revitalizing taste that fuels your body and mind.

Not at all! CrystalWave is designed for easy DIY installation with our step-by-step guide. However, if you prefer a professional touch, our expert engineer is available to ensure a seamless and efficient setup.

Absolutely! If you prefer a hassle-free installation, our professional engineer can handle everything for you. With extensive experience and knowledge of the CrystalWave system, our expert will ensure a seamless setup and optimal performance. Contact us today to schedule an appointment at your convenience.

Installation of the CrystalWave system is quick and straightforward, typically taking around 1 hour. Our system is designed for a hassle-free setup, and if you choose our professional installation service, our skilled engineer will ensure everything is perfectly installed and fully operational, giving you peace of mind and the purest water from day one.

Absolutely! CrystalWave is designed to meet the high water demands of large households and busy office environments. With its high-capacity filtration system, it ensures that everyone has access to fresh, purified water throughout the day, making it an ideal choice for both home and workplace settings.

Absolutely! CrystalWave-filtered water is perfect for cooking. It enhances the natural flavors of your ingredients, making your food, coffee, and tea taste even better. By removing chlorine, heavy metals, and other impurities, it ensures that every meal you prepare is as pure and delicious as possible.

Yes! CrystalWave’s advanced filtration system effectively reduces impurities that contribute to limescale buildup. By removing minerals and contaminants responsible for hard water, CrystalWave helps protect your appliances and ensures better-tasting, purer water for daily use.

CrystalWave requires minimal maintenance. Simply replace the filters as indicated by the smart purifier’s built-in indicators and perform occasional cleaning to ensure optimal performance. Our system is designed to make maintenance effortless for you.

To maintain optimal performance, we recommend changing the CF (Carbon & Sediment) and CB (Carbon Block) filters every 8–12 months, depending on water usage and quality. The RO membrane, which is the core of the purification process, lasts between 24–36 months. But there's no need to keep track manually—CrystalWave's smart purifier is equipped with individual filter life indicators that notify you when it's time for a replacement, ensuring your water is always at its purest.

We currently accept major credit and debit cards for a seamless checkout experience. Stay tuned—PayPal and Klarna will be available soon, giving you even more flexibility in how you pay!